Delivery Information

At Groove Laser Design, we offer fast and reliable nationwide shipping throughout New Zealand for all of our laser-cut products. We know how important it is to receive your orders on time, so we work hard to ensure that your products are delivered quickly and efficiently.

We use trusted courier services to ensure that your products are handled with care and delivered to you in a timely manner. We also offer tracking information, so you can follow the progress of your order every step of the way.

We take pride in our attention to detail and commitment to delivering products that exceed our customers' expectations. That's why we take great care in packaging your products to ensure that they arrive in perfect condition.

We understand the importance of sustainability and making a positive impact on the environment. That's why we use eco-friendly packaging materials and strive to minimize waste and reduce our carbon footprint.

Shipping fees vary depending on the size and weight of your order. You can easily calculate the shipping cost at checkout by entering your delivery address.

If you have any questions or special delivery requests, please don't hesitate to reach out to our friendly and knowledgeable customer service team. We are here to help and are dedicated to ensuring that your order arrives on time and in perfect condition.

Thank you for choosing Groove Laser Design for your personalized laser-cut products. We look forward to delivering your order to you and exceeding your expectations.

Returns

Stock items returned within 14 days of their original shipment date in same as new condition will be eligible for a store credit. Personalised items are made to order and therefore we are unable to offer a refund or store credit. Personalised items will require your approval of digital copy of artwork before going to production.

Refunds will be charged back to the original form of payment used for purchase.

Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

All sale items are final purchases i.e. non-refundable.